Chin Uy | Jun Grimaldo |
September 19, 2022
Technology
Cloud-based technology is becoming popular due to its advantages, such as lower cost, efficiency, and availability. However, business applications running on the cloud should be studied to share the benefits that a business can harness from cloud computing. The study focuses on the experiences of online companies with the existing tools for various online business transactions. The paper uses a case study design where seven (n=7) key informants were interviewed in-depth. The responses were transcribed to come up with clusters to represent various themes. The study proved the heavy dependencies of online business on technology. Still, it also revealed the status of today's cloud-based systems used by small companies in NCR and the need to improve the tools available. Furthermore, the study revealed that there are a lot of issues to be addressed on the part of the online tool under cloud technology, and policies on online business have to be strengthened. Keywords: online business processes, online tool, online payment, online purchase, online orders, online returns
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